Support Policy
How Pixelbah handles support requests, priorities and communication.
Requesting Support
Use the agreed support channel and provide the affected URL, expected behaviour, actual behaviour, screenshots where appropriate and any recent changes.
Priority
Requests are assessed by impact, scope and the applicable agreement. A public outage is treated differently from a minor content preference.
Business Hours
Pixelbah has not published fixed support hours in the approved repository. Availability and emergency arrangements must be confirmed in the client agreement rather than assumed from this website.
Response and Resolution
A response acknowledges or assesses a request; it is not a guaranteed resolution time. Timing depends on access, reproducibility, third parties and agreed coverage.
Out-of-Scope Work
New features, major content production, redesigns and unsupported third-party systems may require a separate scope and quotation.